At Booboa, we are committed to providing efficient and reliable shipping services to our customers around the world. Our goal is to ensure that your bamboo products reach you in perfect condition and in a timely manner. Please read our shipping policy carefully to understand our procedures and terms.
1. Processing Time
- Each bamboo product is handcrafted through a meticulous process involving splitting bamboo strips and weaving. You can learn more about our process here.
- Due to the detailed craftsmanship required, it takes at least 7 days to produce each item.
- Orders are typically processed and ready for shipping within one week after order confirmation.
- Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Methods and Delivery Times
- We offer air and sea shipping options through international carriers.
- Air Shipping: Suitable for individual customer orders. Delivery times are typically 7-14 business days, depending on the destination.
- Sea Shipping: Ideal for bulk custom orders. Delivery times range from 20-30 business days.
- After production, products are shipped from our factories to transportation hubs in Guangzhou, Shenzhen, or Hong Kong, where they are handed over to the shipping companies.
3. Shipping Costs
- We offer standard shipping fee on orders on a certain amount, which will be clearly indicated during checkout.
4. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are not included in the item price or shipping cost and are the responsibility of the recipient.
- Booboa is not responsible for any customs delays or additional charges.
5. Packaging
- We take great care in packaging our bamboo products to ensure they arrive in perfect condition.
6. Tracking and Delivery
- Once your order has been shipped, you will receive an email with the tracking number and a link to track your package.
- Please ensure that the shipping address provided at checkout is accurate and complete. Booboa is not responsible for lost or undelivered packages due to incorrect or incomplete addresses.
7. Delays and Issues
- While we strive to meet our delivery times, there may be unforeseen circumstances such as weather conditions, customs inspections, or carrier delays that are beyond our control.
- If you experience any issues with your shipment, please contact our customer service team at service@booboa.com for assistance.
Contact Us
- If you have any questions or concerns about our shipping policy, please feel free to contact us at service@booboa.com.
Thank you for choosing Booboa. We appreciate your business and look forward to providing you with high-quality bamboo products that bring joy and sustainability to your life.
