At Booboa, we take pride in the quality and craftsmanship of our bamboo products. Each item is carefully handcrafted by skilled artisans, ensuring uniqueness and individuality. Please read our return and refund policy carefully to understand the terms and conditions for returns and refunds.

For B2C (Individual Customers):

1. Return and Refund Conditions:
   • Returns and refunds are only applicable if the product is severely damaged during shipping, such as being crushed or broken. We require photographic and video evidences of the damage to process your claim.
   • Due to the handcrafted nature of our products, slight variations in appearance compared to the product images on our website are to be expected. Each item is unique, and these differences are part of the charm of handcrafted goods. Therefore, returns and refunds cannot be issued for minor differences in appearance.
2. Wrong Item Shipped:
   • If you receive the wrong item, you are eligible for a return or exchange. Please contact our customer service team within 7 days of receiving your order to initiate the process.
3. Return Process:
   • Contact our customer service team at service@booboa.com to request a return authorization.
   • Provide your order number, photographic and video evidences of the damage or incorrect item received.
   • Once your return is authorized, we will provide you with instructions on how to return the item.
4. Refund Process:
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

For B2B (Bulk Custom Orders):

1. Contractual Agreement:
   • For B2B orders, we produce goods based on the specific details confirmed in the contract. Slight variations in appearance are to be expected due to the handcrafted nature of our products and do not qualify for returns or refunds.
2. Return and Refund Conditions:
   • Returns and refunds for B2B orders are only applicable if there is a significant deviation from the agreed-upon specifications in the contract. If you encounter any issues, please contact our customer service team to discuss potential resolutions.
3. Return Process:
   • Contact our customer service team at service@booboa.com to discuss any issues with your order.
   • Provide detailed information, photographic and video evidences of the discrepancies.
   • Our team will work with you to determine the best course of action.

Contact Us:

If you have any questions or concerns about our return and refund policy, please feel free to contact us at service@booboa.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Booboa. We appreciate your business and look forward to providing you with high-quality bamboo products that bring joy and sustainability to your life.